Assertiveness Skills
Accredited by the CPD at LEVEL 3, this one day course helps learners identify assertive behaviour and how to use assertiveness to improve performance in the work place.
Course Learning Outcomes:
How to recognise the difference between assertive, aggressive and passive behaviours
How to overcome the barriers to assertive behaviour
How to understand the impact of non-verbal communication
How to make assertive requests and effective follow ups
How to say no where appropriate
How to be more assertive in meetings
How to give structured negative feedback
Number of sessions:
Each session length (hrs):
Maximum attendees:
Total cost:
1
3
12
£300