Assertiveness Skills

Accredited by the CPD at LEVEL 3, this one day course helps learners identify assertive behaviour and how to use assertiveness to improve performance in the work place. 

Course Learning Outcomes:

• How to recognise the difference between assertive, aggressive and passive behaviours

• How to overcome the barriers to assertive behaviour

• How to understand the impact of non-verbal communication

• How to make assertive requests and effective follow ups

• How to say no where appropriate

• How to be more assertive in meetings

• How to give structured negative feedback